How To Cancel Order In Zomato in 2024

Are you looking to cancel an order on Zomato in 2023? We’ve got you covered!

In this article, we will guide you through the quick and easy steps to cancel your order and receive a refund.

By following these instructions, you’ll be able to:

  • Check the status of your order
  • Access the order details
  • Locate the cancel option
  • Confirm the cancellation
  • Review the refund process.

Let’s get started!

Key Takeaways

  • Open the Zomato app and navigate to the ‘My Orders’ section to check the order status.
  • Find the cancel order button in the order details and follow the prompts to confirm the cancellation.
  • Seek assistance from Zomato’s customer support team if needed during the cancellation process.
  • Understand Zomato’s refund eligibility criteria and contact customer support for a satisfactory resolution regarding refunds.

Check the Order Status

To check the status of your order, simply open the Zomato app and navigate to the ‘My Orders’ section.

Once you’re there, you’ll be able to see all the details of your order, including the estimated delivery time and the progress of your delivery.

If you have any questions or concerns about your order, you can easily contact customer support through the app. They’re available 24/7 and will be able to assist you with any issues you may have.

Additionally, the app also provides a feature that allows you to track the delivery progress in real-time. This way, you can see exactly where your order is and how soon it will be arriving at your doorstep.

Access the Order Details

You can easily access the details of your order in Zomato by regularly checking the ‘My Orders’ section. This section provides you with all the necessary information about your order, including the items ordered, their quantities, the total amount paid, and the delivery status.

It’s important to keep track of your order details to ensure a smooth cancellation process if needed. However, in case you encounter any issues while canceling your order, Zomato provides a troubleshooting guide to assist you.

Additionally, if you require further assistance, you can reach out to Zomato’s customer support team. Understanding Zomato’s customer support process can help you navigate any order cancellation issues and ensure a satisfactory resolution.

Locate the Cancel Option

To locate the cancel option for your order in Zomato, simply navigate to the ‘My Orders’ section. Once you’re in the ‘My Orders’ section, you’ll see a list of all your recent orders. Look for the specific order that you want to cancel and click on it to access the order details.

In the order details page, you’ll find the cancel order button. The cancel order button is usually located at the bottom of the page, near the order summary or the delivery details. It’s usually labeled clearly as ‘Cancel Order’ or something similar.

Simply click on the cancel order button and follow the prompts to confirm the cancellation. The cancel order process is quick and straightforward, allowing you to cancel your order with ease.

Confirm the Cancellation

Once you have clicked on the cancel order button, a confirmation prompt will appear. This prompt ensures that you really want to cancel your order and prompts you to confirm your decision.

It’s important to double-check the details of the order before confirming the cancellation to avoid any mistakes.

If you encounter any issues or have any concerns during this process, Zomato provides customer support assistance to help you troubleshoot common cancellation issues. They’re available to answer any questions you may have and provide guidance to ensure a smooth cancellation process.

If you’re unsure about canceling your order or need further assistance, don’t hesitate to reach out to their support team for prompt and reliable help.

Review the Refund Process

After confirming the cancellation, review the refund process to understand how and when you’ll receive your money back.

It’s important to know the refund eligibility criteria set by Zomato to ensure a smooth process. Typically, refunds are issued if the cancellation is made within a certain time frame or if there’s a valid reason for cancellation, such as a wrong or incomplete delivery.

To get a better understanding of the refund process, you can reach out to Zomato’s customer support assistance. They’ll guide you through the necessary steps and provide any additional information you may need.

Remember to provide all the relevant details regarding your order to expedite the refund process and ensure a satisfactory resolution.

Frequently Asked Questions

What Are the Steps to Cancel an Order on Zomato in 2023?

To cancel an order on Zomato in 2023, follow these steps: 1) Open the Zomato app. 2) Go to your orders. 3) Find the order you want to cancel. 4) Tap on cancel.

Can I Cancel an Order on Zomato After It Has Been Prepared?

Yes, you can cancel an order on Zomato after it’s prepared, but it may be challenging. To minimize cancellations, Zomato should implement strategies like improving order accuracy and offering incentives for customers to stick with their orders.

How Long Does It Take to Receive a Refund After Canceling an Order on Zomato?

To receive a refund after canceling an order on Zomato, it usually takes a few business days. If you encounter any issues, reach out to their customer support for assistance.

Is There a Cancellation Fee for Canceling an Order on Zomato in 2023?

There may be a cancellation fee for canceling an order on Zomato in 2023. However, it’s important to note that canceling orders frequently may have a negative impact on restaurant ratings.

Can I Cancel an Order on Zomato if the Delivery Driver Is Already on the Way?

Yes, you can cancel an order on Zomato even if the delivery driver is already on the way. Contact customer support for order cancellation assistance.


In conclusion, cancelling an order on Zomato in 2023 is a simple process.

By checking the order status, accessing the order details, locating the cancel option, and confirming the cancellation, users can easily cancel their orders.

It’s important to review the refund process to ensure a smooth transaction.

With these steps, cancelling an order on Zomato will be hassle-free in 2023.

Michael Glover
Michael Glover
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